How do I book a taxi?
Booking a taxi with us couldn't be easier. Simply enter your journey details, and a local private hire & taxi company will call you directly on the number you gave to confirm your booking. You can also call them directly in the email confirmation for a faster response.
Which areas do you cover?
We provide taxi's throughout the whole of the city and within 5 miles of our main office.
Do you operate a fixed price policy?
Price quoted online is the price you pay. With the exceptions of excess waiting times, road tolls and congestion charges or bespoke requirements e.g excess luggage, pets, child seats etc
The price paid allows for up to 45 minutes waiting time after the plane lands. Each period of 15 minutes after that time will be charged at £5. Car parking fees are to be paid to the driver on the day and he will supply you with a receipt.
Depending on the preferred route you may need to pay the driver for any road tolls. Please call for further information.
Depending on the day and time of your journey you may be required to pay a congestion charge. Please call for further information
Payment is made directly to the driver in cash or the cab operator may allow you to pay by Mastercard, Maestro, Visa and Visa Electron cards. You can confirm payment with them on the phone when they call to confirm your booking.
Can I book a taxi in advance?
Yes you can book a taxi up to 3 months ahead. All bookings are confirmed by phone by the actual taxi & private hire operator. Please not a minimum of 1 hour notice needs to be given for online bookings
Do I get a receipt?
We send you a booking confirmation of your taxi directly to your e-mail. If you require an actual receipt the cab driver or firm can supply you this, once payment has been made. Simply request it at the time of payment.
What airports do you pick-up and drop off at?
We transfer to all major airports throughout the UK offering the highest quality and on time service. Please remember to mention how many passengers and if you have any luggage so they dispatch the appropriate vehicle to pick you up or drop you off. Airports pick-ups usually have a small surcharge e.g £5 and a meet and greet service can be provided.
Do you offer a variety of vehicles?
Yes we do. We are able to send out mini cabs, executive cabs, and limousines, MPVs, people carriers plus many more. Please see our Fleet page for more detail or speak to the person on the phone when they confirm your booking.
I can't find my taxi driver?
There may be rare instances whereby your taxi is running late due to unforeseen circumstances. You should contact the taxi firm directly.
Are we fully licensed?
All our minicab firms are fully licensed private hire cab operator fully licensed by TFL - PCO - 8279
What happens if my flight is cancelled?
Inform us by phone or e-mail as soon as you hear and we'll ensure that a driver is not dispatched. We reserve your taxi order for 24 hours at no extra cost.
How do I cancel my booking?
Please let us know as soon as possible via the contact number given in the email and on our web site.
What happens if I miss my flight?
Inform us immediately and our friendly staff will help deal with the issue.
How do I set up a business/corporate account?
Please contact us with your requirements using the Business Accounts page. You will receive priority booking status and preferential prices as well as itemised invoices.
Booking from abroad?
We know many of you are planning trips or holidays to London or UK from all over the world. Our minicab offices will certainly look after you and provide you the best service. You can use the online booking facility for a quick quote and booking. Remember you will need cash in pounds £- sterling given direct to the driver. Enjoy your stay!